I GENERATED THIS WITH AI AS A PLACEHOLDER.. we should get legal counsel, or copy it from somewhere legit before we actually publish it.
none of this text is actual, legally binding text
Last Updated: April 10, 2025
This Privacy Policy describes how HyperSoftware ("we," "us," or "our") collects, uses, and shares your personal information when you use our HyperProto mobile application (the "App") and our website (the "Site").
Information We Collect:
We may collect the following types of information:
- Account Information: When you create an account, we may collect your name, email address, and organization affiliation (e.g., fire department or EMS agency).
- Usage Data: We may collect information about how you use the App, such as the protocols you access, the features you use, and the dates and times of your activities. We may also collect information about your device, including its operating system, device model, and unique device identifiers.
- Location Data (Optional): With your explicit consent, we may collect your device's location data to provide location-based features, if any are implemented in the future. You can typically disable location services in your device settings.
- Imported Protocol Data: If your organization chooses to use our protocol import service, we will have access to the protocol documents you provide for the purpose of importing them into the App.
- Communication Data: If you contact us via email or phone, we may retain a record of that communication.
How We Use Your Information:
We may use your information for the following purposes:
- To Provide and Maintain the App and Site: To operate, maintain, and improve our services.
- To Manage Your Account: To create and manage your user account.
- To Personalize Your Experience: To tailor the content and features you see within the App.
- To Communicate with You: To respond to your inquiries, provide support, and send you important updates about the App.
- To Analyze Usage: To understand how users interact with the App and Site, and to identify areas for improvement.
- To Import Protocols: To perform the protocol import services you request.
- For Security Purposes: To help protect the security and integrity of our App and Site.
- As Required by Law: To comply with applicable legal obligations.
Sharing Your Information:
We may share your information with the following categories of recipients:
- Service Providers: We may share information with third-party service providers who assist us with tasks such as hosting, data analysis, email delivery, and customer support. These providers are contractually obligated to protect your information.
- Your Organization: If you are using the App through an organization account, certain information (such as your usage data) may be visible to administrators within your organization.
- Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Your Rights:
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. Please contact us at the email address provided below if you wish to exercise these rights. We will respond to your request in accordance with applicable law.
Data Retention:
We will retain your personal information for as long as necessary to provide you with the App and Site, to fulfill the purposes outlined in this Privacy Policy, and as required by law.
Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy:
Our App and Site are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so that we can take steps to delete it.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page or through other means, such as in-app notifications. You are advised to review this Privacy Policy periodically for any changes.
Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at: